At jillive, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information when you use the jillive platform.
Six core principles that guide how jillive handles your personal information every single day.
Every piece of data transmitted between your device and jillive is protected by 256-bit SSL encryption — the same standard used by major banks. Your login credentials, payment details, and personal information are never sent in plain text.
Jillive does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is shared only with service providers who are strictly necessary for platform operation, and only under binding data protection agreements.
Jillive collects only the data that is genuinely necessary to operate the platform, verify your identity, process payments, and comply with legal obligations. We do not collect data speculatively or for purposes beyond what is described in this Privacy Policy.
Payment information processed through bKash, Nagad, Rocket, and DBBL is handled directly by those providers' secure systems. Jillive does not store your full payment credentials on our servers. All payment transactions are tokenised for your protection.
Jillive's data practices comply with applicable data protection regulations. We maintain detailed records of all data processing activities and conduct regular internal audits to ensure our practices remain current, lawful, and aligned with this Privacy Policy.
You have the right to access, correct, export, and delete your personal data held by jillive. Requests are handled within 30 days. You can also withdraw consent for marketing communications at any time through your account settings or by contacting our support team.
Summary: Jillive collects only the data needed to run the platform and keep your account secure. We do not sell your data. You can request access to, correction of, or deletion of your data at any time by contacting [email protected].
This Privacy Policy describes how Jillive ("jillive", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your") who access or use the jillive website, mobile application, and associated gaming and betting services. Jillive is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws.
By registering an account on jillive or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, please do not use jillive.
This policy applies to all personal data collected through the jillive website at jillive.com, the jillive mobile app, customer support interactions, and any other channel through which you interact with jillive. It does not apply to third-party websites or services that may be linked from our platform.
Jillive collects personal data that is necessary to provide our services, verify your identity, process transactions, and comply with legal obligations. The categories of data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account verification, KYC compliance |
| Contact Data | Email address, mobile number | Account communication, support, notifications |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, bet history, session duration | Service improvement, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence | Customer service, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channel | Sending relevant promotions and offers |
Jillive does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes (for example, self-exclusion records).
Jillive collects your personal data through the following means:
All data collected through automated means is used in aggregate or pseudonymised form wherever possible. Jillive does not use automated decision-making that produces legal or similarly significant effects on users without human review.
Jillive uses your personal data for the following purposes:
Marketing communications: Jillive will only send you promotional emails or SMS messages if you have opted in during registration or through your account settings. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected].
When you make a deposit or withdrawal on jillive using bKash, Nagad, Rocket, or DBBL, your payment is processed directly through that provider's secure infrastructure. Jillive does not store your full mobile banking PIN, password, or complete account credentials on our servers.
Jillive retains a record of transaction amounts, dates, and the last few digits of the payment account used. This information is necessary for account management, dispute resolution, and regulatory compliance. Transaction records are retained for a minimum of five years in accordance with financial record-keeping requirements.
Jillive uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in securely, and understand how players use our services. A cookie is a small text file stored on your device when you visit a website.
The types of cookies jillive uses include:
You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some features of the jillive platform. Clearing cookies will log you out of your account.
Jillive retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. The specific retention periods we apply are:
When data is no longer required, jillive securely deletes or anonymises it so that it can no longer be linked to you as an individual.
Jillive takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
Data Breach Notification: In the unlikely event of a data breach that affects your personal data, jillive will notify you and the relevant authorities within the timeframes required by applicable law. We will provide clear information about what data was affected and what steps you should take.
As a jillive user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Request a copy of all personal data jillive holds about you, including how it is used and with whom it is shared.
Ask jillive to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
Ask jillive to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to jillive processing your data for direct marketing purposes at any time. We will stop immediately upon receiving your request.
Jillive is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on jillive or provided us with personal data, please contact us immediately at [email protected]. We will investigate and delete the data promptly.
Jillive uses age verification technology during the registration process to prevent underage access. Accounts where the user is found to be under 18 are closed immediately and all associated data is handled in accordance with our legal obligations.
Jillive may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email and display a prominent notice on the jillive website. The updated policy will be effective from the date shown at the top of this page.
We encourage you to review this Privacy Policy periodically. Continued use of jillive after any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jillive handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and will respond within 30 days.
Response Commitment: Jillive aims to acknowledge all privacy-related requests within 48 hours and provide a full response within 30 days. For urgent security concerns such as suspected unauthorised account access, our live chat team is available around the clock.